|
 SMTP/Outgoing
Mail Services
Go Back
If
SMTP Authorization is not already enabled for your
account, please contact
Commerce Blvd Support by email.
Please
note: If your ISP provides SMTP/outgoing email
services, we recommend that you use their settings. You
may already know that your ISP (Internet Service Provider)
is the company that offers you a way to connect to the
Internet such as dial up, cable, DSL, etc., in order to be
able to search and surf the web and to send email.
However, very few ISP's allow their customers to use a
third-party outgoing email server (such as your hosting
provider's), thus requiring them to use the ISP's provided
outgoing email settings. This will not cause the emails
you send to appear any less professional than if they were
sending out from our server.
Q:
What does Commerce Blvd offer with its SMTP/Outgoing
Mail services?
A: Our SMTP service allows
our web hosting customers to send out email using our
server resources. In order to provide a secure form of SMTP
service and help to prevent email abuse, Commerce Blvd
utilizes a username/password authentication method.
Many ISP's (your Internet
connection provider) already provide SMTP services to their
customers, in which case it may not be necessary to change
SMTP settings in your email program. There is no fee to use Commerce Blvd
SMTP services, however you will need a compatible email
program to take advantage of this feature.
It is important to select
strong email passwords for each of your POP3 accounts when
utilizing this Outgoing/SMTP service. We suggest that you
choose an alphanumeric combination with random characters,
which may not be easily guessed. Please note that all
customers are responsible for our AUP, including our
policies regarding "spam". Click
here to read Commerce Blvd's
AUP.
Go Back
Q:
What common email programs support SMTP authentication?
We are aware that the following programs support this
feature. If your program is not listed here, please consult
your program's documentation or the software's support team
for more information.
MacOS 7.x-9.x email programs:
Eudora 5
Entourage
Netscape 4.x
Windows 95/98/NT/2000/XP email programs:
Outlook Express
Outlook 98 and 2000
Outlook 2002 and 2003 (Windows XP
only)
Go Back
Q:
What SMTP
server settings should I use to utilize your SMTP services?
A: You should use the
same server, username, and password settings as you use for
your incoming (POP) email settings. The SMTP server will
usually be "mail.yourdomainname" or just "yourdomainname".
(ie: If your site is www.commerceblvd.com, the incoming and
outgoing email server are mail.commerceblvd.com)
You also must select the
option "My server requires authentication". Some
email programs give you the option to use the same username
and password information for SMTP server authentication as
you use for your incoming (POP) authorization.
Popular Email
Program Instructions
Go Back
Q:
How do I use your SMTP/Outgoing Mail services?
First, you must have a POP
email account setup for your web hosting account. If you do
not currently have one, log onto your Control Panel and set
up a new POP email account. For more information on using
your Control Panel, click
here. Be sure to select a strong, alphanumeric password
(of random characters) for your POP email account, which may
not be easily guessed.
Second,
contact
Commerce Blvd Support by email to enable the Outgoing/SMTP
Mail server for your account. Please include your domain
name, and verify that you have created strong POP email
passwords for all of your email accounts.
Next, you need an email
program that is compatible with SMTP authenticate methods.
You will need to setup your email program to check and send
POP emails. For some additional information on checking
email from your email program, click
here or consult your software's documentation.
You then must
configure your
email program appropriately to use Commerce Blvd's SMTP
server for each POP email address. We have provided
instructions for some popular email programs below. See
below for your email program's specific instructions. If you
program is not listed here, please consult your email
program's documentation or contact the software
manufacturer's support team for assistance.
Go Back
Instructions
for Configuring Popular Email Programs
The following instructions
assume that you have already setup your email program to
check POP email. For more information on setting up your
email program to check POP email from our server, click
here or consult your program's documentation.
Scroll
Down to View Your Email Program
Eudora
5: Under the "Tools" pulldown
menu, select "Options". Under the "Getting
Started" section, check the box next to "Allow
Authentication". (see screen shot below)
You may have to select the "Allow Authentication"
for each Personality you have set up. To enable SMTP
authentication for a Personality, go to the
"Tools" pulldown menu, and select the
"Personalities" option. Right-click on any
personality and select "Properties". On the
"Generic Properties" tab, make sure that the box
next to "Authentication Allowed" is checked. (see
screen shot below)
Go Back
Outlook
Express, Outlook 98, and Outlook 2000: Under
the "Tools" pulldown menu, select the
"Accounts" option. Click on the "Mail"
tab, highlight an account and click the
"Properties" button. On the "Servers"
tab, check the box next to "My server requires
authentication". Then, click the "Settings"
button. In the window that appears, click the radio button
next to "Use same settings as my incoming mail
server". (see screenshot below)
Go Back
Netscape
Communicator 4.77: Under the
"Communicator" pulldown menu, select the
"Messenger" option. Once the Messenger opens, go
to the "Edit" pulldown menu, and select the
"Preferences" option. Under the "Mail &
Newsgroups" section, select "Mail Servers".
On this box, specify the "Outgoing mail server user
name" (it will be the same as your POP account
username). The first time you send an email, it will prompt
you for your SMTP password. (see screenshot below)
Go Back
Outlook
2003
At the top of your Outlook
2003 program, select the Tools menu, then "Email
Accounts".
In the E-mail category, select View
or change existing e-mail accounts and click
"Next".
Highlight your email account in those listed in the E-mail
window, and click the "Change"
button (as seen below).
On the Internet
E-mail Settings page, you should have the
following settings:
Your Incoming mail server (POP3)
should be set to mail.yourdomain.com.
Your Outgoing mail server (SMTP) should
be set to also mail.yourdomain.com.
Be sure that the appropriate username and password for this
specific email account are indicated correctly in the Login
Information area.
The option labeled "Logon Using Secure Password
Authentication (SPA)" should NOT
be checked.
Now, click the "More
Settings" button at the bottom right
corner of the window.
On the "Outgoing
Servers" tab, make sure the box beside My
outgoing server (SMTP) requires
authentication IS
checked. Then, select Use same
settings as my incoming mail server. Click
the "OK" button.
These should be all the
settings necessary to enable outgoing SMTP services for the
email account. To test the settings, try sending yourself a
test email message.
Please note that Commerce Blvd
can only provide limited instruction on the setup of your
email program. For other questions regarding the use of your
particular program, please consult the software's
documentation or it's technical support service.
Go Back
Q: Will
setting up SMTP authentication using your server affect my
incoming
POP mail settings?
A: No, you will not need to change your POP email settings
and you will receive email as you did prior to setting up SMTP
Authentication.
Go Back
Q:
Is there an advantage to using my own ISP/Internet
connection provider for SMTP services?
Yes, typically there is an
advantage to using your ISP for outgoing email services. The
main advantage is usually speed/efficiency of sending out
the email, since you are directly connected to that
provider's network and there is usually no need for password
authentication. In order to keep our own SMTP services
secure, we must require SMTP authentication by password, and
thus some overhead is present. To try using your ISP for
outgoing email service, contact them directly for their
outgoing/SMTP server settings information.
Go Back
Q:
My ISP does not allow me to use your SMTP services,
since they block traffic for port 25. What can I do?
Some Internet providers
impose a rule that disallows their customers from using our
SMTP/outgoing email services, by blocking traffic to port 25
on our server. Since port 25 is the standard SMTP
port, it is the ONLY port we are able to open for this
service (opening any other port would be insecure).
Therefore, in these types of cases, you must use your ISP's
specified SMTP settings for sending out email messages.
Please contact the ISP directly for the correct SMTP/outgoing
email settings.
Examples of providers that we are aware of currently
imposing this limitation: Optonline.com, Comcast, Cox Cable,
Earthlink.
Go Back
|
