"We
are a very satisfied customer of yours and brag about
you frequently. You host our website. 3rd host we've
had, and you're the best."
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| I
have been involved in all kinds of areas of the
computer industry since 1985... and many others as
well.... I have to again renew my complement to u
guys...I really have not seen customer service at this
level of care and attention and promptness...U guys
are a rare breed.... keep it up... makes all the
difference!!!
Eva
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Dear
Support Manager,
I had occasion to call your technical support line
today and I got excellent customer service. You were
very helpful, professional and courteous and was able
to explain technical information in a way that I could
understand, which was most appreciated.
Thank you,
Linda Lessons
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| I
have been with your company for some time and have
never experienced a problem with my account. I have
been with several hosting companies and have
experienced all sort of problems that caused my site
to be down. Not so with Commerce Blvd, my site is
always up. I have experienced some terrible
phone support but at Commerce Blvd everyone is
always friendly and willing to help.
Martin Buckles
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| I
am happy, as well as every client that I have sent to
you is...Your team is kind, responsive, and quality.
Your service is always up when we need it. Thank you
for many years of excellent service.
A. Uhler
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| Thank
you as always for your amazing service. Even Spiderman
hasn't saved as many lives as Commerce Blvd : )
J. Seldon
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| We
have been with Commerce Blvd for four years, and our
site has never been down. We have dealt with the same
support representative for four years...an
arrangement which has provided exceptional continuity.
Whenever our representative is unavailable (which is
rare), support is immediately
available by an equally knowledgeable staff member who solves
problems quickly, and do not leave us stranded on
hold, or stuck dealing with a voice mail box. Thanks
for the great service!
Patrick Sanders
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| Thank
you. I'm very happy with your service. Something I
thought would take me twice as long as you quoted came
out much less than I expected. I credit this on your
willingness and expertise in trouble-shooting my
errors. Thanks!
Nick
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|
Hi!
I just wanted to take a minute to express my
appreciation for the help that you have provided on a
few recent occasions. Your support is always prompt,
courteous, and patient when I have a question
regarding my site that you guys have been hosting for
a number of years. I used to work in several
management positions and I know that it's important to
hear these things about your employees. Thanks!
Jeff
Cowles, Realtor
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| If
finding a reliable hosting service gives you a reason
to take two aspirin, then you must try Commerce Blvd,
as we did. Commerce Blvd will cure your web hosting
headaches! Every sales and support staff member at Commerce Blvd
always resolve my problems promptly!!
Jerry Mason
Dallas Area Realtor
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| Thank
you so much for all the help you provide, high quality
customer service.
Oliver
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| Several
years have passed since I began having my site hosted
with Commerce Blvd and in those years I have referred
all of my clients to Commerce Blvd for their hosting
services needs as well. I continue to be 100%
satisfied with the services you offer for the rates
you charge and I'm especially impressed with your
outstanding technical support.
Cassie Sullivan
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| To
Whom it may Concern:
Our corporation is
solely responsible for the evaluation of Customer
Service and the Customer Experience. We usually report
this feedback directly to the parent company. I'd like
to think we are one of the Best in our industry.
Furthermore, my
personal experience with the internet, including the
use at least 15 different Internet Host providers for
my 20+ domains, lends some credibility to what I'm
about to report. All too often, Internet Host services
providers ( ISP's) publish this beautiful page of
features available with their service and once you're
signed up you find out how screwed you really are.
Next comes " Zero " support, inconsistent
servers, and to say the least, enough frustration to
power a small city...
Which brings me to my
point. I Wholeheartedly believe in giving credit where
credit is due... Our corporation uses Commerce Blvd or http://commerceblvd.com.
We have used their service for about two months now,
and I have nothing but Positive things to say about
them. And my business requirements in our ISP
generally requires a little bit more than most clients
for initial set up. However the Commerce Blvd Support
and Sales teams always remained ready and willing. We
almost went with DellHost.com for this service. In
weighing the Commerce Blvd features and benefits like
price lock, current hardware / software compatibility,
support availability and server up-time, we determined
Commerce Blvd to be a more "Complete Host."
Now months later, I am Very Happy with the service
provided by Commerce Blvd or http://commerceblvd.com
and would Highly Recommend their services to any
business who needs Reasonable, Premium hosting
services.
Respectfully,
R. Wendle
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I
have to say that I used to host with a local firm here
in St. Louis and I could never even get them on the
phone much less ever get any kind of help or support
from them. I was a little nervous about what kind of
support I would get from an out of town firm.
Obviously, my fears were unfounded. You've been a tremendous
help today - thank you VERY much! :)
Tammi
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You
guys are AWESOME! I recently had an issue with my
email that had me perplexed, mostly because I am not
the most technical of people. Your great tech support
team did a fabulous job helping me pinpoint the
genesis of my problems-the email program.
I appreciate Commerce Blvd because of your ability to
handle all of my needs from the trivial to the mission
critical. You have gained my complete support and
trust. Please keep doing what you do best-creating
happy customers.
Thank you,
John O'Brien
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Thanks
for the quick response. The support team continues to
exceed my expectations. Keep up the good work.
Jay G.
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| Thanks
very much for your help. That seems to have worked.
Also, I greatly appreciate your responsiveness. Having
been a long time computer and Internet user, I
generally don't expect much from customer support and
rarely resort to it. You've proven a great exception
to the rule.
W. Trenton
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| During
the last five years, I have received great support
from Commerce Blvd, and must give you credit for
maintaining my site with almost zero downtime...I
think this is a remarkable technological achievement
on your part and you should be commended for it.
C. Lai
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I have worked with Commerce Blvd for over 2 1/2 years.
They have provided dedicated and shared hosting
solutions for 2 of our Mercantec Softcart
implementations. They have provided 24 hour support
and have ALWAYS been there for us with first rate,
FAST customer service.
We have NEVER had any problems with Commerce Blvd and
have found them to be an invaluable asset to our
company. We have recommended Commerce Blvd to many
other customers in the past and they have all thanked
me time and time again.
In short, I highly
recommend them to you. As for the price, you can't
beat the price, especially when you weigh in the
intangibles of first rate support and quick
installations. Whether you are doing a simple web site
or a full on e-commerce or web application, they will
promptly install things on your server if required,
such as MySQL or MSQL or PHP (typically your server
will already be
configured for you).
I recommend a Unix server...our's has never required a
reboot in 2 years. We have had Windows servers that
had to be rebooted once a day. THAT IS NOT FUN :-)
Kind Regards,
Scott T.
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I've been using Commerce Blvd for hosting and
e-commerce for various accounts for the last three
years. We do web development and e-commerce and as a
result we work with various hosting and e-commerce
providers. I would be very comfortable in saying that Commerce Blvd
has been and continues to be the best provider we have
worked with throughout this time.
Their service is
reliable, there is virtually no down time, the
technical support staff is well trained, and most
importantly the response time to any inquiry, request,
support or other issue is by far the fastest compared
to other services we have worked with. Furthermore I
would say that is it well worth the price if I
consider that inferior services charge about the same
amounts. I would recommend Commerce Blvd without any
reservation.
Best regards,
Mel
|
| ...I
certainly do appreciate it. It's simply another
example of the excellent, unbelievably speedy personal
service I've become accustomed to over the four years
or so I've had hosting accounts with Commerce Blvd.
Actually, I've had very few dealings with you because
nothing ever goes wrong.
You can't imagine what
an absolute joy and delight I take in dealing with a
company in these times without having to negotiate a
voice-menu and/or voice-mail system just to try to
talk to a human being, or without having to wait days
for a reply to an email. Commerce Blvd's down-home
customer-relations policies are a sterling example
from which thousands of other companies could learn a
valuable lesson.
I've said it before and
I'll say it again to anyone in the market for a web
host: Commerce Blvd is a world-class host and a better
one simply doesn't exist -- anywhere...
Kindest regards.
H. Michaels
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| I
own a company that utilizes one of your e-commerce
plans and I must say that after using two other web
hosting companies who were awful, I was so happy to
have Mercantec refer me to your company. I have
been so pleased with the service and support.
Lisa
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| Of
all of the hosting places I looked at, and of all the
other places that myself or my friends have used in
the past, you are by far the best thing out there.
Whenever I had a
problem, even when it wasn't directly your
responsibility, your company always came through,
especially where others didn't.
I remember the first
days of setting up ibill on the site with their very
faulty instructions, scripts and programmer/helpers.
ibill had things so messed up I was besides myself,
but all it took was an email to your support staff and
they walked me through the correct way of doing things
and fixed all of the problems ibill had with their own
system for me.
Customer service and
reliability has always been number 1 with you...
Best of luck and wishes,
TM
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| Thank
you very much. I didn't realize I could delete those
files. In fact, I wondered what they were about. I am
not exactly an expert. Your support is absolutely
excellent. My problem is solved and I am wiser.
Albert
|
..I
have found another client for you guys and I expect
the same excellent service you have provided us for
the past few years. You guys are the very good and
have excellent customer service. I have been telling
my company about you guys and have convinced them to
change from PacBell to your hosting services.
Best regards,
Ali, Project Manager
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| Man,
you guys are awesome. Thanks for the prompt service. I
can see that I made the right choice in webhosts.
Kasey
|
As
usual, thank you for the speedy response and awesome
service!
Have a great day,
Stella
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| Thank
you so much for responding to our needs so quickly.
Our client was panicking, but now they are able to
relax! We really appreciate your responsive to all of
the emergency situations we always seem to have!
Its great to have
someone like you to work with!
Devon, Web Designer
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| Let
me just say first off that your support has been great
so far! Timely and accurate, many thanks, good
customer relationship management, thank you.
Norman
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