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Email
& WebMail Support FAQ's
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Read
the following common questions and answers regarding email
setup and troubleshooting.
Web
Mail
What
is
the difference between POP3 email accounts, email
forwarders, and autoresponders?
POP3 email accounts are
mailboxes used for your website email and are checked from
the server directly. Click here
for further instructions on setting up a new POP3 email
account through your Control Panel. A person may
setup a POP3 account and retrieve their mail using a program
like Eudora Mail or Microsoft Outlook. Click
here for instructions on how to setup your email programs.
An Email Forwarder/Alias is
an email address in which all emails are automatically
forwarded to an alternative existing email account. For
instance, you may forward all email addressed to
info@youdomain.com to erika@aol.com . Click
here for further instructions on setting up an Email
Forwarder.
An Autoresponder is an email
address that will automatically reply to someone with a
pre-determined response. Click
here for further instructions on setting up
autoresponders.
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Log into your Control
Panel and click the Email Setup button. Then click the
appropriate link for the type of email account you would
like to create. (For example: "Add a new POP3")
Enter your preferred user
name and password and save your new account.
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Your
Commerce Blvd hosting account includes a convenient WebMail
feature. You can access your email as well as send out
emails from your domain name through a web browser anywhere
you have an Internet connection. Simply type http://webmail.yourdomain.com
Many
customers also choose to setup their lap top or traveling
computer with an email program, such as Outlook or Eudora,
to check and send email. You will setup the email program in
the same way you configure your email
program at home or at the office to check your Commerce
Blvd email accounts. If the Internet connection you use
during traveling differs from the one you use at
home/office, you may need to alter your settings for the
"SMTP/Outgoing server". Please consult your ISP
for more information (the company who provides your Internet
Service).
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You
should use your domain name as your POP or
"incoming" mail server in your email program
settings.
For
example, if your website address is www.mywebsite.com,
enter: mywebsite.com into the POP/incoming server field of
your email program. Do not place "www." or
"pop." in front of the domain name.
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Your
SMTP or "outgoing" email server is provided by
your ISP (the company you use to connect to the Internet).
You should contact your ISP for the correct SMTP server
setting.
While
most Internet connection providers offer SMTP/Outgoing mail
services to their users, this service is unavailable to some
subscribers, especially to those who travel frequently. To
help accommodate these cases, Commerce Blvd provides an
alternative SMTP/Outgoing Mail service. If your current
Internet provider does not offer SMTP/Outgoing Mail
services, click here for more
information about this service.
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What
is the User ID or
"user name" of my email account?
The username
for the your Commerce Blvd email account is that which comes before
the "@" in your email address. For example:
the user id for info@yourdomain.com, is "info".
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To reach the Web Mail feature
for your account, simply type in:
http://webmail.yourdomain.com
(Replace yourdomain.com with the
appropriate domain name of your account.)
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If
you have lost your email password and cannot log in to check
email from your domain, you may log into your Control Panel
and reset your password. You do not need the original
password of your email account in order to do this. You only
need your Control Panel username and password.
Log
into your Control Panel via a link like this:
http://www.mydomain.com:2327
(replace mydomain.com with your
domain)
Click
the Email Setup button, and view the list of current email
accounts setup for your domain. Locate the appropriate email
address under the POP3 email accounts, and click the
"Set Password" link. You will be prompted to
enter your new desired password. Please save your new
password and write it down for storage in a safe place, so
that you can refer to it in the future.
Does
your WebMail
program put any ads or signatures on my emails?
No,
Commerce Blvd will not include any advertisements or
signatures on the emails you send out through the WebMail
feature. You may, however, set up your own personalized
signature in the Web Mail settings.
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I
received new messages
in my email program at work, but there were no emails in my
account when I checked it through Web Mail later on. Why
can't I get those emails in Web Mail?
When
you have already download your emails through your email
program, usually those emails will be deleted from the
server. This means that you will not be able to download
them again from another location or from your Web Mail
program.
If
you check the setting for "Leave Mail on
Server" in your email program, you should be able
to download the same emails through Web Mail and your email
program.
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Will
Web Mail automatically
log me out after a certain time?
Yes,
after a certain amount of time had elapsed, you will
automatically be logged out of Web Mail and prompted to
re-enter your username and password. Please practice caution
when writing very time-consuming emails through Web Mail.
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How
can I read the emails
that customers send to my autoresponder?
When
you setup an autoresponder, there is an option called "Also
Notify". You may type an email address of your
choice into this field where messages to the autoresponder
will be copied. You will then be able to read the messages
sent to the autoresponder and choose to contact that
customer/individual directly. Keep in mind that whether you
choose to write them directly or not, that individual will
still automatically receive the autoresponse you created.
Example:
You
want to create an autoresponder called info@mydomain.com that
automatically emails the customer a message reading
"Thank you, someone will contact you soon."
However, in some circumstances, when the customer emailed a
detailed question, you want to be sure that Bob in the Sales
Department emails them also with a customized answer.
Therefore, you add a new autoresponder to your email
settings called info@mydomain.com and under the
"Also notify" box, you type in Bob's email
address: bob@mydomain.com. This means that Bob will
now receive copies of the emails that customers have sent to
info@mydomain.com ; he can read through them and
decide if it necessary for him to write a more detailed
email to them.
You
might have an already existent autoresponder that you want
to add an "Also Notify" feature to. Within the
"Email Settings" section of your Control Panel,
beside the email address under your autoresponder settings,
click "Modify". You will see the current settings
for that autoresponder email address, and you may then enter
an email address of your choice into the "Also
notify" field.
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How
can two different people automatically
receive copies of email sent to the same address?
Example:
You want all emails that are sent to info@mydomain.com
to be received by both bob@mydomain.com and susie@aol.com
. Both of these individuals will receive copies of the
emails and be able to respond to them as they see fit.
Setup
a "group forwarder" within the Email Settings area
of your Control Panel. In the group forwarder settings,
click "Add a Group Forwarder". In the appropriate
field, enter Bob's email address, then hit enter and enter
Susie's email address on the next line. Save your settings.
Keep
in mind that a group forwarder cannot also be a POP mailbox,
single person forwarder, or an autoresponder. In order to
check email for the info@mydomain.com address, Bob or Susie
must check email from their individual email addresses.
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Catch-All:
The catch-all email address is used in cases of an
incorrect name or misspelling at your domain. For example,
any email that is sent to someone who is not listed in the
POP or forwarding sections will still be received, even if
the name has a typo or is out of date (as long as the domain
name on the email address was specified correctly). The
catch-all address is the email that was listed when the
account was setup by default.
You
may setup your "catch-all" email address as a POP
account, forwarder, group-forwarders, or autoresponder. Keep
in mind that the email address you specify as your
"catch-all" MUST exist as one of these types of
settings.
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Can
I get web mail with my Startup Plan account?
A: Yes, web mail is available with the StartUp Plan,
however a limited space of 3Mb per email account is
allocated for StartUp Plan users. Pro. and higher
level accounts provide a more extensive amount of email
storage space of 10Mb per email account. If you would like
to take advantage of more sufficient Web Mail storage space,
simply contact the sales
department to upgrade your account.
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How
do I access web mail? Can I access it away from home?
A: You can access web mail anywhere you have an Internet
Connection and web browser, even away from home. In
fact, web mail is an ideal tool for web site owners who are
traveling. Simply visit http://webmail.yourdomain.com and
log in.
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If
I am traveling and using web mail, can I send out email from
my domain name?
A: Yes. By default, the "from" and "reply
to" address will be the email address that you have
logged into. You have the option to change your "reply
to" address under the "Preferences" tab.
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If
I send out emails from Commerce Blvd's web mail feature,
will my customer know I am sending it from Commerce Blvd?
A: No, there are no advertisements or signatures on the
email that you send that will indicate you are using Commerce Blvd's
web mail feature. Your "from" address will
also appear as the email address you have logged into.
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I
have many different web site accounts with your service. Can
I log into the same web mail url to check mail for all of my
accounts?
A: No. Each unique web site account will have a unique web
mail url that you can log into. For example: To access email
for myfirstsite.com, you must log into
webmail.myfirstsite.com, and to access email for
mysecondsite.net, you must log into webmail.mysecondsite.net.
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When
I log in to my email account through web mail, why do I get
an error saying "Log in failed"?
A: First, make sure that you have already created this POP
email account through your online Control Panel. Please see
the Control
Panel User Guide to learn how to do this. Also, be sure
that you are using the same user id and password that you
set up through the Control Panel.
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If
I use web mail, can I still use my normal email program
(such as Outlook, Eudora, or Netscape mail)?
A: Yes, however, keep these important notes in mind:
Any email messages that you check through web mail will NOT
leave a copy on the server. If you check an email message
through web mail, you cannot check that same message again
in your email program.
If you wish to check an email message in your email program
first and then later check the same message in web mail, you
must chose the "Leave mail on server" feature in
your email program's settings.
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Why
doesn't my signature appear on every message that I compose?
A: Under "Preferences", make sure the box beside
"Add signature automatically" is checked.
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I
accidentally deleted an email message and I didn't mean to!
Can I still retrieve it?
A: If you have not yet logged out of your web mail session,
and if you have not clicked "Empty Trash", there
should be a copy of the deleted message in your
"Trash" folder. By default, when you log out of
web mail, the Trash will empty. If you do not want the Trash
to automatically empty, uncheck this option under
"Preferences".
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What
is the "export" function of the address book?
A: The purpose of the export function is to dump the data
from your web mail address book into a file on your local
computer for importing into another address book on another
email program, such as Microsoft Outlook.
To
do this, click on the "OK" link in the
"Export" column next to the contact name you wish
to export. You will be prompted to Save the file (in .vCard
format) to your local computer or to a disk. After you have
saved the file, you may use the Import feature of your email
program to copy the data into the contact list. (Please see
your email program documentation to learn how to Import
vCard files into an address book.)
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What
is the maximum size that an attachment can be when using web
mail?
A: It is important to keep in mind that email is not
intended as a method of transferring files, and therefore
many mail servers or email programs will not accept emails
of a large size. Our web mail recommendation is a size no
greater than 5MB per email.
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How
do I set up a new email account for use in web mail?
A: You should set up all of your email accounts through your
Online Control Panel. Please note that you can only check
POP email accounts for your domain name through web mail;
you cannot check forwarders or autoresponders.
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Why
don't I ever get any new messages in my "In Box"?
A: When you click on the "In box" button, your In
box might not automatically show your new messages. You must
click "Check Mail" to download your new email.
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How
do I save a copy of all the messages I send to people
through web mail?
A: Under "Preferences", check the box beside
"Save sent messages in Outbox folder". You may
then view your sent messages by clicking "Folders"
> "Outbox".
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How
do I set up
a mailing list? Commerce Blvd
recommends a mailing list program to it's customers, called ListMail
(requires mySQL, a database
feature that comes installed with your Commerce Blvd hosted
account).
The
Group Forwarder feature, in your control panel, may be used to send copies of email
to several specified parties, however this feature has a
limit to the number of characters in the list, usually
limiting the number of email addresses to around 25 parties.
Your account is equipped with it's own cgi-local directory,
allowing you to install custom scripts that may also fulfill
your mailing list needs.
Please
note, however, that all customers should practice caution
when using mailing lists, and ensure that they do not
violate the Accepted
Uses Policy terms regarding "spam".
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Can
I receive large files by email?
It
is important to realize that email was not designed for
sending and receiving files. The limit for our POP email on
total size per email message is 5MB (including header,
message body, and attachments), which is still a significant
size that will allow you to send files such as documents and
images.
If
you need to send or receive a larger file or program, we
suggest using FTP. You may setup an individual FTP user with
restricted access if necessary. Learn more
about FTP here.
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Why
do I receive
an error in my email program that "host cannot be
found" when trying to check my new email accounts?
Please
note that in order for your email to work properly, your
domain name must be registered and pointing to our
nameservers. If your domain name was newly registered
at the time of your hosting account order, it will typically
take about 24 hours for the domain name to propagate
throughout the Internet and become accessible.
If
you are using a previously registered domain name, you must
make sure to update the nameserver information with your
domain name Registrar. Once you have updated this
information, it can typically take up to 72 hours for the
domain name change to fully propagate so that the domain
name points to Commerce Blvd (instead of your old host).
If you are still experiencing this problem after the
propagation period, please contact
Technical Support.
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